Shipping Policy

At Candin, we want every customer to enjoy a smooth and reliable shopping experience. This policy explains how we handle order processing, shipping fees, delivery times, and what you can expect once you place an order. Please review carefully before completing your purchase.

Processing Time

Orders are processed Monday through Friday (business days).
Most orders ship within 1–2 business days. During holidays, product launches, or peak demand, processing may take up to 3 business days.
Orders placed after 5 PM EST, on weekends, or on holidays will be processed the following business day.

Shipping Costs

A flat rate of $4.00 applies to all orders.
This rate is valid across the United States and does not vary by distance or state.
No hidden charges will ever be applied.

Delivery Time

After processing, orders are typically delivered within 1–7 business days, depending on your location.
Deliveries are managed by trusted U.S. shipping partners to ensure packages arrive safely and on time.
Please note: delivery times are estimates only. Delays may occur due to factors beyond our control.

Delays & Exceptions

Occasional delays may happen due to:

Incorrect or incomplete addresses (e.g., missing apartment/unit numbers)
Severe weather or natural events
Carrier issues outside Candin’s control

While Candin is not responsible for such delays, our support team will assist you in tracking and resolving delivery concerns.

Multiple Items in One Order

Orders with multiple items may ship in separate packages to speed up delivery.
It is normal to receive one item before another. Rest assured, the remaining items will arrive shortly.

Shipping Limitations

United States only: We currently do not offer international shipping.
Orders cannot be split across multiple addresses. Please place separate orders if shipping to different locations.
We can deliver to residential addresses, business addresses, and PO Boxes within the U.S.

Customer Support

If you do not receive an order confirmation or tracking email, please check your spam/junk folder first.
In case of an incorrect email entry at checkout, contact us to update your information.
For any questions or concerns, please email support@candin.store. Our team responds within 1 business day.