Social Listening Tool: Built on AI Powered Platform

Reduce service costs and eliminate long customer queues with AI-powered self-service for faster resolutions. Easily manage workflows, configure channels, and optimize contact center operations to deliver scalable, compliant service with minimal overhead. Shorten agent ramp-up time with a unified, AI-powered desktop that provides real-time guidance and boosts productivity.

Gain actionable insights from billions of data points across 30+ channels — and share these insights seamlessly with other teams using custom reports and dashboards. Create seamless omnichannel experiences, boost self-service, increase agent productivity and unlock deep customer insights — all from an AI-native contact center platform. Sprinklr Social is an AI-native social media management solution from Sprinklr designed to help large organizations manage every aspect of their social media presence. It brings publishing, engagement, social listening, campaign management, and AI-powered analytics into one unified solution. Brands use social media management software to increase efficiency, ensure brand consistency, and translate social engagement into meaningful business outcomes like revenue growth and customer satisfaction.

Enable every team to create measurable CX impact

• If your team is spending too much time on manual tasks, struggling to analyze performance across channels, or missing real-time customer conversations, Sprinklr Social can help.
• Leading global enterprises like Microsoft and 3M choose Sprinklr because it offers the most complete, AI-powered solution for managing social media at scale.
• A truly unified, seamless brand experience across channels for your customers, and a unified view of customer interactions for your agents.
• Sprinklr is built for enterprise complexity, offering deep customization, scalable governance, and seamless coordination across global teams.
• From routing to reporting, transform every support workflow into intelligent, AI-powered workflows that accelerate resolution, boost revenue, and deliver seamless, personalized experiences that build loyalty.

Mitigate brand reputation risks with real-time crisis alerts and automated workflow management. Most other CCaaS providers require multiple tools to achieve similar outcomes, which increases complexity and reduces efficiency. Sprinklr offers a more scalable, streamlined, and integrated solution for enterprise-grade customer service. Deliver always-on sales and support with GenAI-powered bots that understand context, engage in human-like conversations, and resolve queries instantly across all digital channels. Sprinklr AI identifies trends, analyzes customer sentiment, and measures agent effectiveness to uncover what’s working, improving service quality and accelerating business outcomes. Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.

Built for speed and scale, for enterprise-grade listening

“Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company.” To access the full and detailed list of integrations, visit the Sprinklr platform integration page. Ensure the right agents handle the right cases at the right time with reliable forecasting and strategic scheduling. Sprinklr AI automatically classifies incoming queries by intent, urgency and sentiment. Interact with our product experts and discover solutions tailored to your business needs.

Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence. Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

“This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to.” Sprinklr combines the most comprehensive security standards with robust data privacy measures to ensure compliance and protect your brand. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow.

The only unified platform that connects social, marketing and service

• This reduces duplication, speeds up delivery, and protects brand integrity worldwide.
• Discover trending topics, sentiment shifts, competitive insights and product feedback in real time across 100+ languages.
• Unify fragmented interactions across 30+ voice, social and digital channels with an AI-native customer experience platform.
• Empower agents with real-time, context-aware guidance — all from a single platform.

If your team is spending too much time on manual tasks, struggling to analyze performance across channels, or missing real-time customer conversations, Sprinklr Social can help. Sprinklr Service is an AI-native contact center solution designed to deliver exceptional customer experiences across 30+ voice, social and digital channels from a unified platform. Leading global enterprises like Microsoft and 3M choose Sprinklr because it offers the most complete, AI-powered solution for managing social media at scale.

Customers experience one unified brand across every touchpoint, and employees benefit from a truly channel-less workspace. Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more. Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. Boost agent efficiency with real-time GenAI support for instant case summaries, customer insights, resolution suggestions, and automated workflows. Basic social media tools and enterprise platforms differ in scale, capability, and strategic control. Basic tools serve small teams managing limited channels, offering simple post scheduling and surface-level analytics like likes and follower counts.

Redefining the world’s ability to make every customer experience extraordinary

Discover trending topics, sentiment shifts, competitive insights and product feedback in real time across 100+ languages. Sprinklr is the only platform that offers out-of-the-box support for 30+ social and messaging channels. With the ease of adding new channels quickly, teams never have to worry about missing conversations that matter.

Sprinklr Social

A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels – social, messaging, chat, email, and voice. What Is a Stock Index Reach, engage and listen to your audience across 30+ digital and social channels to maximize engagement, build trust and drive revenue. Detect crises and emerging issues by listening across channels and analyzing conversations and media.

Use governance features like role-based access, custom workflows, and automated approvals to maintain control. Multilingual support and region-specific scheduling ensure local teams can act quickly without risking brand misalignment. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Uncover real-time consumer, product and market insights to build great products, drive loyalty, and deliver extraordinary customer experiences.

Over a decade of AI innovation built into social media management

Automate intent recognition, collect context upfront, and seamlessly transfer complex queries to the right agent when needed. Monitor beyond text and unlock insights based on visual data with Sprinklr’s AI-powered image detection capabilities. Get AI recommendations on top-performing posts, optimal publishing times, hashtags and tone. Automatically repurpose and personalize content based on region, audience and channel. Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions.

Collect customer feedback across channels using Sprinklr’s Omnichannel Surveys — and fill the gaps with AI-powered CSAT predictions. Empower agents with ready-to-use answers and AI-powered search and recommendations to improve first-contact resolution. Enable peer-to-peer support and knowledge sharing with branded communities that drive self-service, product discovery, and loyalty. Guide callers using natural, voice-based interactions instead of rigid menu trees.